Frequently Asked Questions

Where do I send my pipes?

You may ship your pipes to:
American Custom
43 Eastern Steel Road
Milford, CT. 06460

How long does it take to customize my pipes?

We will make every effort to customize your pipes and ship them to you within 24 hours of receipt. During very busy seasons, it may take 48 to 72 hours. Shipping time varies due to location. We will send you a shipping confirmation with a tracking number when they are shipped back to you.

Are the outside of my mufflers modified?

The inside of the Touring pipe is refit with our system. The outside chrome is not affected. For other models, a small hole is drilled in an inconspicuous place and a stainless steel bolt is fitted in it.

I don't have a good box for shipping my pipes to you. Can you send me one?

Yes. For a charge of $9.99, we will send you a custom-fitted box for safe shipment of your pipes. Please use our toll free phone number (1-800-323-9145) to call us for this. One of our sales technicians will be happy to make sure we ship you the right box. We also offer $25 flat rate return shipping labels to send your pipes in to us from the lower 48 states, just ask the sales technician while ordering.

How are your pipes different than others on the market?

Hearing is believing! The deep tone these pipes create is incredible and unique. For our BOMBER and BULLET mufflers we offer three different sounds, all available with one pipe which can be changed easily at any time. You can also easily change the look on the Touring models, very quickly. Our REVOLUTION products are high quality products made in Americas heartland. Our chrome is the highest quality and the fitment is, of course, perfect.Since we only sell direct to you, our customer, we can assure your total satisfaction. We can introduce new products and train our staff quickly to be able to answer any questions you have. And...our price is the best on the market!

Do I need to re-jet or re-tune my engine after I install my American Custom pipes?

The newer model Harley and Indian bikes have a closed-loop system which makes retuning your engine unnecessary. Most of our customers who have older bikes also find it is not necessary to re-tune their engine. If modifications are being done on the intake side of the engine, a re-tune may be necessary.

Do you ship Internationally?

Yes - However, only pre-made pipes, to Canada, and Puerto Rico only. Additional fee for freight and customs will apply. Call us for details. 

 

I need my order urgently. Is there a way I can get my pipes shipped overnight or by expedited freight?

Yes, expedited freight options are available at checkout. Handling time is usually 1-2 business days.

 

 

 

Use of select racing products, which may not be emissions-compliant, on highway motorcycles is subject to California Air Resources Board (CARB) regulations and could be considered tampering with your vehicle’s ability to meet emissions standards. California’s anti-tampering law, Vehicle Code Section 27156 (VC 27156), prohibits the installation of any add-on or modified emission-related part of any pollution-controlled motorcycle, unless the part has been exempted by ARB. Ultimately, it is the purchaser’s responsibility to determine suitability of parts for their motorcycle application and ensure compliance with ARB emissions regulations.

California Air Resources Board (CARB) regulates motorcycle aftermarket parts that have the potential to impact emissions (Aftermarket Critical Emission Control Parts). In most cases, the sale and use of emissions related aftermarket parts on motorcycles is prohibited unless it is either a “Replacement Part” as defined by California, or is a specifically authorized use of that part as reflected in an Executive Order and labeled as an “EO Part”. These CARB regulations essentially place all emissions related aftermarket parts into three categories:

(1) Replacement Parts

Replacement Parts are aftermarket parts that ARB considers to be functionally equivalent to the stock part they are intended to replace, and therefore would not impact the emissions (exhaust, evaporative, or both) from these vehicles. These parts are appropriate for sale and use on motorcycles used on or off the public highways.

(2) Executive Order Parts

Executive Order Parts are aftermarket parts that ARB has evaluated and determined do not adversely impact emissions, and thereby are granted an Executive Order (EO), which allows the part to be sold and used on specified motorcycles (exemption from the prohibitions in VC 27156 and 38391). Any aftermarket critical emission control part (including exhaust systems, ECU, and oxygen sensors) that replaces or otherwise impacts emission control equipment, including catalytic converters, requires an EO to be sold and used on a motorcycle used on or off a public highway.

Aftermarket part manufacturers are required to provide a label to identify each exempted part sold. The label indicate’s the manufacturer’s name, wwwice name, and valid E.O. number assigned by ARB. The format of the E.O. number is D-XXX-XXX, where “XXX” is a series of designated numbers. The label is either affixed directly to the part itself or included with the part with instructions to install if in a visible location. Remember to always look for this label when shopping for emission-related aftermarket motorcycle parts.

A listing of exempted motorcycle critical emission control parts in compliance with applicable California evaluation procedures can be found here.

(3) Competition Use Only Parts

Competition Use Only Parts may not be sold or used on a motorcycle that is used on or off the public highways other than those motorcycles used exclusively for competition. Competition Use Only Parts are aftermarket parts that replace or otherwise interfere with the operation of an emission control wwwice, such as an catalytic converter or oxygen sensor, and may be sold and used on a motorcycle that is used only for closed course competition.

If there are any questions or concerns, please feel free to contact us. You may also visit ARB’s website by clicking here for additional information.