Frequently Asked Questions

Where do I send my pipes?

You may ship your pipes to:


American Custom
16970 San Carlos Blvd, Ste 110
PMB 152
Fort Myers, FL 33908

How long does it take to customize my pipes?

We will make every effort to customize your pipes and ship them to you within 72 hours of receipt. However, during very busy seasons, it may take longer. Shipping time varies due to your location. We will send you a shipping confirmation with a tracking number when they are shipped back to you.


Are the outside of my mufflers modified?

The inside of the Touring pipe is refit with our system. The outside chrome is not affected. For other models, a small hole is drilled in an inconspicuous place and a stainless steel bolt is fitted in it.

I don't have a good box for shipping my pipes to you. Can you send me one?

Yes. For a charge of $40, we will send you a custom-fitted box for safe shipment of your pipes. Please use our toll free phone number (1-800-323-9145) to call us for this. One of our sales technicians will be happy to make sure we ship you the right box. We also offer $40 flat rate return shipping labels to send your pipes in to us from the lower 48 states. Just ask the sales technician while ordering.

How are your pipes different than others on the market?

Hearing is believing! The deep tone these pipes create is incredible and unique. For our BOMBER and older model BULLET mufflers we offer three different sounds, all available with one pipe which can be changed easily at any time. Since we only sell direct to you, our customer, we can assure your total satisfaction. And...our price is the best on the market!

Do I need to re-jet or re-tune my engine after I install my American Custom pipes?

Today's Harley and Indian bikes have a closed-loop system which makes retuning your engine unnecessary. Most of our customers who have older bikes also find it is not necessary to re-tune their engine. If modifications are being done on the intake side of the engine, a re-tune may be necessary.

Do you ship Internationally?

Yes. Addition fees for freight and customs will apply. Please call us for details.

I need my order urgently. Is there a way I can get my pipes shipped overnight or by expedited freight?

Yes. Expedited shipping methods are available at checkout at different prices. Handling time is usually 1-2 business days.

What is your Return Policy?

If you are not satisfied upon inspection of your order, you can return it to us within 10 days. Please call us to get a Return Authorization number. You may use the RA number to return the order to us at your expense. After we receive and inspect the product we will issue a refund onto your original credit card. Please note: We do not accept returns of a product once it has been installed on your motorcycle.


 

 

 

 

 

 

We do not sell to users or ship our exhaust system products into the state of California.